1.  PAYMENT

For your convenient online shopping with Watsons, we offer the following payment methods:

1. Cash on Delivery

2. Payment in advance by the following methods:

- Local ATM card

- Credit card / Debit card / VISA / MASTER / JCB / AMEX

- eWallet: Momo

- QR code for website and app

2. ORDER CANCELATION

As your order will be processed immediately once you have confirmed payment. For more assistance on cancellation, please contact us via:

- Hotline: 1900 989877 (9:00 - 21:00)

- Email: contactus@watsons.vn

- Website:

+ VIE: https://www.watsons.vn/vi/contactUs

+ ENG: https://www.watsons.vn/en/contactUs

- ZALO

3. DELIVERY TIME AND SHIPPING FEE

We always try to deliver your order as soon as possible with following delivery types:

1. Home Delivery

- Free shipping for order from 249.000 VND

- Order under 249.000 VND will have shipping fee:

▪ Within Ho Chi Minh City: 19.000 VND.
+ Order placed before 14:00, Saturday and after 14:00, Sunday: Expected delivery time in 24hrs since order created successfully.
+ Order placed from 14:00, Saturday to 14:00 Sunday: Expected delivery time in the next business day.
▪ Other cities / provinces in Vietnam: 49.000 VND. Expected delivery time 3-7 business days.

2. Click & Collect:

- Free shipping with expected delivery from 3-5 business days.

4. RETURN & REFUND

We always try to make sure that items delivered to you are of a good condition and correct. However, the following types of items can be put up for return and refund request:

- Wrong type of product, wrong dimension or color, missing items vs initial order

- Expired items

- Defective item during delivery

The customer may return the order within 14 days from the date receiving the order following attached Return form in the order:

- Return order needs to have all items in initial order, including gifts, coupons, and vouchers attached (if any).

- All items item must remains unopened, unused, no defective and dirt on packaging.

- After the order is returned successfully and checked following above condition, the refund is sent to customer within 30 business days.

Please contact Customer Service at 1900 989877 (9:00-21:00) or Email: contactus@watsons.vn for further information.